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FREQUENTLY ASKED QUESTIONS
01. WHAT IS THE RETURN POLICY?
As a consumer, you have a legal 14-day right of withdrawal from the date you receive your order, allowing you to return your purchase without giving any reason.
We also offer an extended 30-day return policy under certain conditions.
Please refer to our Refund Policy for full details.
02. ARE ANY PURCHASES FINAL SALE?
Certain items (such as custom-made or sealed hygiene products) may not be eligible for return in accordance with applicable law. These will be clearly marked before purchase.
This does not affect your statutory rights as a consumer.
Please refer to our Refund Policy for full details.
03. WHEN WILL I GET MY ORDER?
We aim to process and ship your order as quickly as possible. Delivery times vary depending on your location and chosen shipping method.
Risk of loss or damage passes to you only when you receive the goods.
Please refer to our Shipping Policy for full details.
04. WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
05. HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout based on your location, order weight, and selected delivery method.
You will always see the total cost, including shipping, before completing your purchase.
DO YOU NEED HELP?
We would love to hear from you! Send us your questions, ideas, feedback, or collaboration requests at info@deeproots.dk. As a small and dedicated team, we reply to all messages within 1–3 business days.
For questions regarding your order, support requests, or general inquiries, please contact us using the e-mail or fill in the contact form. below We are here to help and will get back to you as soon as possible.
Deep Roots | Deep Roots Studio